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Return Policy
1. All returns must be phoned in for a return authorization number prior to shipment to insure proper handling of your return.
2. All returns are permitted within 10 days from the date of receipt of merchandise. Returned merchandise will be accepted by us only if all conditions A, B, C, D below are met. There is a 15% restocking fee on all merchandise returned, shipping and handling charges are not refundable. We are not responsible for any shipping charges of merchandise being returned to us.
A) All returns must include original factory box, original factory packaging (foam, plastic, wrappings, etc.) blank, unfilled warranty cards, all instruction booklets and paperwork. Do not deface original factory cartons or packaging in any manner. We will not accept a return if packaging is not in its original condition.
B) All returned merchandise must be in its original mint and clean condition. Returns on damaged or scratched merchandise will not be accepted.
C) All returns must include all the factory accessories which come with the item. No returns will be accepted if any of these packed accessories are missing.
D) All returns must be authorized by Water Ski World. Call for authorization number and instructions prior to shipping any merchandise back. Enclose the original receipt or a copy of it with your return. Also enclose a brief letter of explanation of returned and state your request for either a refund or and exchange. Please include the authorization number on this letter and not on the outside of the box.
4. Returned merchandise which is lost or damaged in transit is not Water Ski World’s responsibility, but rather the carrier’s. It is the buyer’s responsibility to file claims with the carrier upon the discovery of the problem.
Damaged Item
Should you receive a damaged item please contact us immediately. DO NOT discard any of the packaging! You must contact us within five (5) working days of receipt. Damaged items reported after five (5) days of receipt are subject to denial.
Out Of Stock
While we try very hard to keep everything in stock items due sell out. We will notify you if your order has been placed on back order.
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